Returns & Warranty
As a small Aussie business run by parents who get it, we’ve put together this page to make the process as clear and stress-free as possible.
We’re here to help! If your Bubka product isn’t quite right, please reach out to us within 7 days of receiving your order. Items must be unused and returned in their original condition with all packaging and accessories included.
A couple of things to keep in mind:
- Due to the nature of our products, we’re unable to accept change-of-mind returns on items that have been used — we hope you understand.
- Return shipping is the customer’s responsibility, unless the item is faulty or we sent the wrong thing.
⚠️
Purchased on sale? Different rules apply — please read the Sale Items Policy below before lodging a return. We want to make sure you have all the information you need.
🔒 A note on Redo Return Protection*
To access a prepaid return label through our Returns portal, you’ll need to have added Redo Return Protection at checkout and paid the additional fee at the time of purchase. If Redo wasn’t selected at checkout, you’ll be responsible for organising and covering your own return postage. Please also send us your tracking confirmation before your return can be accepted and processed — this just helps us keep everything moving smoothly for you.
Start a Return & Warranty →
To access a prepaid return label through our Returns portal, you’ll need to have added Redo Return Protection at checkout and paid the additional fee at the time of purchase. If Redo wasn’t selected at checkout, you’ll be responsible for organising and covering your own return postage. Please also send us your tracking confirmation before your return can be accepted and processed — this just helps us keep everything moving smoothly for you.
⚠ Please read before purchasing on sale
All sale items are final sale. We know that’s not always what people want to hear, so we want to be upfront about it — there are strictly no change-of-mind refunds, store credits, or exchanges on discounted items.
- Faulty items: If something isn’t right, please email us at support@bubka.com.au within 14 days of purchase with clear photos of the issue and we’ll do our best to help.
- Codes & promotions: Sale items cannot be combined with site-wide promotional or discount codes.
- Price adjustments: Sale pricing cannot be retroactively applied to previous orders.
If you’re unsure whether a product is the right fit, we’d love to help before you buy — just drop us a line at support@bubka.com.au.
Return shipping costs are the customer’s responsibility, except where the item is faulty or we’ve made an error on our end. Once we receive and inspect your return, we’ll process your request within 4 business days and follow up with you via email.
If you didn’t add Redo Return Protection at checkout, please organise your own return postage and send us your tracking confirmation before dropping it in the post — this helps us keep things moving quickly on our end.
We’re so sorry if your order has arrived damaged or gone missing — that’s really frustrating and we completely understand. Damaged or lost parcels need to be resolved directly with Australia Post or the relevant courier, as Bubka is unable to take responsibility for goods damaged in transit.
If you added Transit Cover at checkout, you may be eligible for an expedited replacement. Please reach out to us at support@bubka.com.au within 7 days of your expected delivery date and we’ll help get things sorted as quickly as possible.
Next step
Eligible for a return? Here’s how refunds work.
If your return meets the criteria above, we want to make sure you know exactly what to expect. Here’s a clear breakdown of our refund process — no surprises.
We accept refund requests for unused products returned in their original condition within 7 days of purchase. Please note that refund requests are only considered for products with a confirmed manufacturing defect in the electric motor — we wish we could do more, but we hope you understand.
If you’re not sure whether you qualify, please just reach out to us first at support@bubka.com.au. We’re always happy to have a chat.
We want to be completely transparent about what’s deducted from your refund so there are no surprises. Here’s the full breakdown:
Restocking fee10% of order value
BNPL fee (Afterpay / Zip)Additional 10%
Original shipping feeNon-refundable
Return shippingCustomer’s responsibility*
* Return shipping may be covered if you added Redo Return Protection at checkout. See the Redo Return Protection note in the Return Policy section above for full details.
We’re unable to process refunds for: used products, products with no confirmed fault, damage caused by misuse or neglect, items purchased through third parties, or items that have been previously repaired. We know this might not always be the answer you were hoping for — please know it’s never a decision we take lightly.
Before you lodge your return
Just a couple of gentle reminders — we want to make sure everything goes smoothly for you.
Purchased on sale? Sale items are final sale, which means we’re unable to offer change-of-mind refunds, exchanges, or store credit on discounted purchases. If your item is faulty, please email us at support@bubka.com.au within 14 days — we’ll always do our best to help.
Didn’t add Redo Return Protection at checkout? No worries — but please be aware that you’ll need to organise your own return label and cover the postage cost. You’ll also need to send us your tracking confirmation before we can accept and process your return. If you’re unsure, just reach out to us first at support@bubka.com.au and we’ll walk you through it.
We stand behind our products and want you to pump with confidence. Your Bubka warranty covers manufacturing defects in the motor and internal components. It does not cover general wear, accidental damage, or liquid exposure. All claims require your original proof of purchase from bubka.com.au.
Motor warranty
Bubka Double Breast Pump
12 months
Motor warranty
Bubka Single Breast Pump
6 months
Your warranty begins from the date you receive your order. It covers manufacturing defects in the motor and internal components. It does not cover normal wear and tear, accidental damage, liquid damage, purchases made through third parties, or items that have been previously repaired or modified.
We’re so sorry you’re having trouble — let’s get it sorted. Please email support@bubka.com.au with your order number, a description of the issue, and clear photos or a short video showing the fault. Our team will get back to you as soon as possible.
Please note that the customer is responsible for return shipping costs associated with warranty claims.
Start a Return & Warranty →Our warranty applies to the original purchaser only. If you’ve received a Bubka pump as a gift and would like to register yourself as the warranty holder, just email us at support@bubka.com.au with the recipient’s details within 7 days of purchase and we’ll take care of it.
We know buying a breast pump online is a big decision, which is why we offer Try Before You Buy on selected Bubka products for new customers. Please read the details below — we want to make sure you feel totally informed before you try.
TBYB is available to new Bubka customers only — that’s anyone who hasn’t previously purchased a Bubka breast pump directly from bubka.com.au. Bubka reserves the right to verify eligibility and, if needed, cancel orders that don’t meet this requirement. We appreciate your understanding.
Your trial begins from the date your order is delivered. If you decide the pump isn’t right for you, simply return it with all original components included. Here’s what to expect:
Restocking fee$40
Return shippingCustomer’s responsibility
Original shippingNon-refundable
If the product isn’t returned before your trial period ends, the full purchase amount will be automatically charged to your payment method. We’ll always send you a reminder before this happens.
Please note that promotional codes, discount codes, and store credits are not valid on TBYB orders. If you have any questions at all, we’re just an email away at support@bubka.com.au.
Bubka Pty Ltd reserves the right to amend these terms at any time. Continued use of the website constitutes acceptance of the most current version of our terms and policies.
Bubka Pty Ltd is not liable for any loss or damage incurred in connection with your use of this website or our products. Your use of any information or materials is at your own risk, to the fullest extent permitted by Australian law.
